Delivery

Two delivery methods, depending on the appliance ordered. POSTAL DELIVERY (small appliances, small home and garden items): home delivery for €4.90, FREE from €99.90 of purchase. SPECIALIST CARRIER DELIVERY with appointment scheduling (large appliances, built-in appliances, cooker hoods, hobs, bulky or fragile appliances, garden furniture, lawnmowers and robot mowers): home delivery €39.90 without installation or €49.90 with installation; these flat fees apply regardless of the order amount, including above the free-shipping threshold. The method depends on the appliance and its packaging, not on its weight alone: a built-in appliance, a cooker hood or a hob weighing less than 30 kg is delivered by a specialist carrier. The method used and the exact amount are shown on each product page and repeated in the cart, before payment is confirmed.

Lead times are the same for every product, whichever delivery method applies. Every order is prepared within 2 business days, then shipped within 5 to 8 business days by the carrier, i.e. received within 7 to 10 business days, unless the Customer chooses a later delivery date or in the event of a delay or incident beyond our control at the carrier. MIND THE STARTING POINT: if you pay by card, the clock starts when your order is confirmed. IF YOU PAY BY BANK TRANSFER, IT STARTS WHEN YOUR FUNDS REACH OUR ACCOUNT, not on the day you order — we prepare nothing before that. Allow two to five extra days for your bank to execute the instruction, so do send your transfer without waiting. For large appliances, scheduling the appointment with the carrier takes place within that same period. The lead time is shown on each product page and confirmed at payment.

For bulky appliances (washing machines, dishwashers, refrigerators, ovens, etc.), access to the delivery location must be clear and safe. Check the dimensions of the appliance and of the passages (doors, stairs, lift) before ordering.

For any purchase of a new appliance, we take back your equivalent old appliance free of charge (see the Warranties & After-sales page and the Terms of Sale). For large appliances delivered by carrier, tick the take-back option before completing your order.