FAQ

Add your products to the cart, then check out on our secure payment page. You can order with or without a customer account.

No. Guest checkout is available; an account simply makes tracking and order history easier.

From the “Track my order” page (customer account) or via the tracking links in your confirmation and shipping emails.

Contact our customer service as soon as possible: as long as the order has not shipped, a change or cancellation is possible. After delivery, you keep your 14-day right of withdrawal.

Yes, an invoice (prices incl. VAT, VAT detailed) is issued for every order and available by email / in your account.

Our appliances are stored and shipped from warehouses in mainland France, with delivery throughout France.

Parcels under 30 kg: €4.90, free from €99.90. Large appliances (over 30 kg): €39.90 (without installation) or €49.90 (with installation). The exact amount is shown before payment.

Preparation within 2 business days, then delivery within 5 to 8 business days by the carrier, i.e. delivery within 7 to 10 business days. The time is recalled on each product page.

Yes for parcels under 30 kg from €99.90. Large appliances keep the carrier flat rate regardless of the amount.

By a specialised carrier, to your home. Before ordering, check the dimensions of the appliance and the access (doors, stairs, lift); access must be clear and safe.

For large appliances, the home installation option is offered at €49.90 (instead of €39.90 without installation). Select it before finalising your order.

Yes, free “1 for 1” take-back of an equivalent appliance with any new purchase. For large appliances delivered by carrier, tick the take-back option before ordering.

Use our online withdrawal feature (available even as a guest) or the standard form. An acknowledgement is sent to you by email.

You have 14 calendar days after delivery to notify your withdrawal, without justification, then 14 days to return the product.

Return costs are borne by the customer, unless the product is defective or in the event of an error on our part. Small appliances: postal return; large appliances: private carrier (estimate in the T&Cs).

Within 14 days of notifying your withdrawal, to your original payment method, including the initial delivery costs (at the rate of our cheapest standard delivery).

Complete (accessories, manuals, cables, remotes) and in a condition allowing resale. Excessive handling causing depreciation may lead to a reduction.

Contact our support: depending on the case, repair, replacement or refund under the 2-year legal guarantee of conformity. Any return costs are then at our expense.

Bank card (CB, Visa, Mastercard), through a secure PCI-DSS certified payment provider. Available payment methods are shown at checkout.

Yes. Payment is completed on a secure page (HTTPS), protected by 3-D Secure strong authentication. No full card data is stored by the shop.

Instalment payment is not available at this time. Available payment methods are shown at checkout.

Yes, all prices include VAT (20% VAT included), with the WEEE eco-contribution included and shown separately.

All prices and payments are in euros (EUR).

A 2-year legal guarantee of conformity and the legal guarantee against hidden defects, in addition to any manufacturer’s commercial warranty shown on the product page.

2 years from delivery of the appliance. Defects appearing within this period are presumed to exist at the time of delivery (Art. L.217-3 et seq. of the French Consumer Code).

If the appliance has a hidden defect making it unfit for use, you may choose between cancelling the sale or a price reduction, within 2 years of discovering the defect (Art. 1641 et seq. of the French Civil Code).

Contact our support with your order number, a description of the problem and photos if useful. Our team will tell you how to proceed (repair, replacement or refund).

Some products come with a manufacturer’s commercial warranty (duration and cover shown on the product page). It adds to the legal guarantees without replacing them.

Scores out of 10 shown on the relevant appliances, helping identify the most repairable and durable products. Details on our “Durability indices” page.