Track my order
Check the preparation, shipping and delivery status of your order.
Track my order
Real-time tracking of your order (preparation, shipping and carrier tracking number) is available in your customer account, accessible with the email used at purchase, without a password.
Via your customer account
Sign in with your email (a verification code is sent to you) to view the status of your orders and carrier tracking.
Go to my customer accountVia your order emails
Your confirmation and shipping emails contain a tracking link and the carrier tracking number, viewable without signing in.
You will find your order number in the confirmation email received after your purchase.
Your order steps
Estimated delivery within 7 to 10 business days (2 days preparation + 5 to 8 business days delivery), unless a later date is chosen at checkout or an event beyond our control occurs at the carrier.
1. Order confirmed
You receive a confirmation email with the summary of your order.
2. In preparation
Your order is prepared in our warehouses within 2 business days.
3. Shipped
You receive the carrier tracking number by email.
4. Out for delivery
The carrier contacts you to arrange a time slot (large appliances).
5. Delivered
Check the condition of the parcel on receipt, in the presence of the carrier.
Unsure about your delivery?
Find the exact status and tracking number in your customer account, or contact us: we track your order with you.
Fast delivery
Throughout France
Secure payment
Card, Visa, Mastercard
Responsive support 7/7
A team at your service
Easy returns
14 days to change your mind
2-year warranty
On all our products
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