1. Legal warranty of conformity (2 years)
If the appliance shows a lack of conformity (manufacturing defect or non-conforming operation) within 2 years of delivery, we repair or replace it free of charge. Defects appearing within 24 months are presumed to have existed at the time of delivery (Art. L.217-3 et seq. of the French Consumer Code).
2. Legal warranty against hidden defects
Independently of the warranty of conformity, if the appliance has a hidden defect making it unfit for use, you may choose between rescinding the sale or a price reduction (Art. 1641 et seq. of the French Civil Code), within 2 years of discovering the defect.
3. Commercial / manufacturer’s warranty
Some products benefit from a manufacturer’s commercial warranty (duration and coverage shown on the product page where applicable). It is in addition to the legal warranties and does not replace them.
4. Making a warranty claim / after-sales
Contact support@sweet-houses.com with your order number, a description of the problem and photos if useful. Our team will tell you what to do (repair, replacement or refund as the case may be).
5. "One-for-one" take-back (WEEE)
In accordance with French regulations, we take back your equivalent old household appliance free of charge for any purchase of a new appliance of the same type. Small appliance: local collection point or prepaid return label on request. Large appliance delivered by carrier: free take-back at the delivery point if the old appliance is unplugged, drained, cleaned and safely accessible (option to tick before ordering).
14 Rue de Gramentès, 81200 Mazamet, France
contact@sweet-houses.com · support@sweet-houses.com